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ATS EUROMASTER NOW EVEN FASTER AT HELPING CUSTOMERS

09 Jan 2013 12:28

Athletes weren’t the only ones celebrating new personal bests in 2012 – the latest set of roadside rapid response data shows tyre specialist ATS Euromaster beat its own roadside assistance records for the fourth year running – minimising downtime for commercial fleets.

2012 data shows ATS Euromaster’s customer response team and mobile fitting fleet cut the average time from receiving a customer call to arrival on the scene to one hour, five minutes and six seconds. That’s a drop of 17 minutes and 45 seconds from the 2009 times, which ATS technicians have reduced every year since. The data also shows ATS Euromaster is averaging a total time from receiving a customer’s call to completing the job at the roadside of one hour, 51 minutes and 29 seconds. That’s a saving of 14 minutes and 54 seconds on the 2009 times, which again, ATS technicians have slashed every year since.

“Getting the job done in less than two hours sells itself,” says Peter Fairlie, Group Sales Director at ATS Euromaster. “These figures explain why our fleet of more than 900 mobile service vans is called to respond to approximately 100,000 calls a year from commercial vehicle customers.”

Once they were on site, ATS Euromaster technicians averaged fast repair times of 49 minutes for heavy trucks and 33 minutes for light commercial vehicles measured between 2009 and 2012. 

ATS Euromaster runs the single largest mobile tyre fitting fleet in the business, offering a roadside rapid response service for every kind of commercial vehicle from car-derived vans to maximum weight articulated trucks.

The response figures provide a complete national perspective, from Land’s End to John O’Groats, 24 hours a day, 365 days a year, in all weather conditions. There are no exclusion zones in the response time statistics, either – some companies exclude areas inside the M25 from their breakdown response statistics, but ATS Euromaster is undaunted by transparency.

“We have worked hard to streamline every aspect of our service and make our mobile service technicians amongst the fastest in the business,” Fairlie says. “Our response time data for 2012 fills me with confidence that our hard work is paying dividends.”


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