Volkswagen Group Leasing (VGL) – the fleet and corporate hire arm of Volkswagen Financial Services (UK) – has appointed ATS Euromaster to fit and service the tyres across its fleet for the next two years.
VGL awarded this significant new contract to ATS Euromaster following a comprehensive review of its tyre service provision. The deal reaffirms ATS Euromaster’s commitment to the fleet sector and its drive to differentiate from competitors through increased levels of driver and customer satisfaction.
Managers at VGL also ran a separate competitive tender to select a tyre manufacturer, with Michelin chosen as its preferred brand based upon the company’s premium reputation within the market.
Both two year contracts commenced on 1 April 2013 and cover VGL’s fleet of more than 40,000 cars and vans, which are supplied to customers on a mixture of contract hire and fixed cost maintenance agreements. The fleet also includes cars supplied to Volkswagen Financial Services’ employees.
ATS Euromaster’s appointment brings major benefits to VGL customers, including access to a larger network of more than 350 centres nationwide. The company also operates approximately 900 service vans, which can be pre-booked to fit tyres at a customer’s home or place of work – the biggest fleet of its type in the UK.
Martin Phillips, Head of Fleet Operations at VGL, says: “We considered a range of service providers during the tender process, before selecting ATS Euromaster on the back of its impressive experience within the fleet sector and clear commitment to provide expert and honest service to customers.
“Separately, our decision to appoint Michelin will ensure we are fitting the optimum replacement tyres for our customers’ needs, particularly with regards to delivering high levels of safety, fuel saving and longer tyre life.
“It’s not the first time Michelin has teamed up with Volkswagen. The VW Polo R World Rally Championship cars also run on Michelin rubber, and have already celebrated their first wins of the season, inSwedenandMexico.”
ATS Euromaster has worked closely with VGL to ensure a smooth transition. Customers seeking replacement tyres or puncture repairs can continue to call the same contact number, which is now automatically redirected to ATS Euromaster’s call centre team in Birmingham.
Volkswagen Financial Services (UK) Ltd is an owned subsidiary of Volkswagen Services AG, which is owned by Volkswagen AG, the global vehicle manufacturer.
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