Consumer Terms and Conditions
These terms and conditions apply to any Services or Products that we, ATS Euromaster Limited, supply to you and they set out what our responsibilities are to you. Please read them carefully.
These are the only terms and conditions that apply to our supply of Services or Products to you. If you want them changed, or for other conditions to apply, you must agree them in writing with us first.
If you are dealing with us in the course of your or your employer’s business then these terms and conditions do not apply to you and you must refer to our trade terms and conditions. Our trade terms and conditions also apply to any Products or Services provided in relation to a vehicle, which is used for commercial or business purposes (for example, taxis and driving school cars) or which is owned by a business or company.
1. MEANINGS
When reading these terms and conditions, the word:
“Products” means all products and parts (such as tyres, brake discs etc.) sold by us to you. This includes any parts or products which are supplied as part of any Service that we carry out.
“Service” means servicing or repairs that we carry out and includes inspections, Product fitting and servicing.
2. EXCLUSIONS
PLEASE NOTE THESE EXCLUSIONS. THEY ARE IMPORTANT. YOU SHOULD READ ALL THESE TERMS AND CONDITIONS AS OTHER EXCLUSIONS DO APPLY.
We will be legally responsible to you if our negligence causes death or personal injury.
We will not be responsible if we cannot carry out our duties because of circumstances beyond our reasonable control.
We will not be responsible for any damage caused in carrying out any Service if this is caused by:
• the vehicle’s condition
• it having been incorrectly maintained or modified
• any previous servicing or repairs which have not been properly carried out
• any parts that have been wrongly fitted by someone other than us
• some other reason not in our control
We will not be responsible for any loss of business profits or income, lost business or missed opportunities, loss of use or inconvenience, or other financial or indirect loss. Please take out suitable insurance cover to protect these interests.
3. RECOMMENDATIONS
As part of any Service we will carry out the inspections described in our Vehicle Health Check. We will then make a recommendation to you based on the inspection we have undertaken. We will not start any work on the vehicle until you have signed our inspection report and any estimate we give.
We will not be responsible for any loss or damage caused by anything which we did not find on our inspection unless it should have been found by the actual inspection we conducted. We shall not be responsible for conducting any other inspections.
4. ESTIMATES
We will always try to give accurate estimates for the prices of Products or Services.
The prices that we give for Products will be current at the time that we give our estimate. However, we may adjust any price if the cost to us of the Product increases between the time that we give our estimate and the time we obtain the Products. We will always tell you if the price has increased and you shall not be obliged to buy any Product which has a higher price than estimated.
If during any Service we discover that the work we have to do will exceed the estimate, we will ask for your agreement to continue the Service on the basis of a revised estimate. You do not have to agree any revised estimate and, if you choose to cancel the work, we will return your vehicle as nearly as possible in the same condition as when the Service began.
We will not be responsible for any loss or damage that is caused as a consequence of your cancelling work or instructing us not to carry out work that we have recommended.
5. DEPOSITS
A deposit may be required for certain orders, if this is the case you will be advised accordingly.
Deposits paid on specially ordered items are non-refundable.
6. CANCELLATIONS AND REFUNDS
Where you purchase Products or Services online you have a “cooling-off period” of 14 days in which to cancel the order and receive a refund of any monies paid. In the case of Products, the “cooling-off period” is 14 days from the date on which the Products were fitted. In the case of Services the “cooling-off period” is 14 days from the date on which we accept your order. However, as set out below, where you exercise your right to cancel after the Products have been supplied and fitted, or where Services are provided before the expiry of the 14 day “cooling-off period”, you may not be entitled to a full refund or any refund at all.
- Products – You can cancel and obtain a full refund at any point up until such time as the Products have been fitted to your vehicle and you have left the Service Centre. Once Products have been fitted you will not be entitled to any refund even if you are still within the “cooling off period” as we will not be able to reuse the Products and we do not resell them.
- MOTs, Servicing, wheel alignment, oil change and other Services – Where you book the appointment for Services to be provided before the expiry of the 14 day “cooling-off period”, you agree that we may provide the Services within the “cooling-off period” and you waive your right to cancel once the Services have been provided. Accordingly, you may cancel at any time up until the Services are provided.
- MasterService Tyre Care Warranty – Provided that no claim has been made under the warranty, you can cancel at any time within 14 days after fitment of the tyre for which the warranty has been purchased, is fitted provided that no claim has been made under the warranty.
- Where you cancel the order after we have started the supply of Products and/or Services, we reserve the right to charge you for any Products and/or Services supplied and we shall be entitled to charge you a reasonable amount in respect of any costs and expenses which we may have incurred in providing or arranging for the provision of the Products and/or Services before you cancelled.
Where you purchase Products and/or Services otherwise than online, you may cancel and obtain a refund at any time up until the Products are suppled and fitted or the Services are provided. Where we stop the provision of Products and/or Services at you request, we may charge for any Products fitted together with a reasonable amount for any work actually undertaken, which may include a reasonable amount in respect of the costs and expense incurred in providing or arranging for the provision of the Products and/or Services.
To cancel your order please contact the Service Centre with which you made your appointment. For the contact details and opening times of our Service Centres please use the link on our website https://www.atseuromaster.co.uk/centres. Any refund will be made by the method you used for payment. For any queries or escalations please contact Email: customer.relationship@ats.euromaster.com
7. TIME
We will try to carry out any Service or deliver and fit Products in the time we have agreed to do so or, if no time is agreed, within a reasonable period. However, if we are late or cannot carry out the Service or the delivery or fitting of Products, we will have no liability or responsibility to you for any loss or any inconvenience you may suffer as a result.
If the carrying out of any Service or the delivery or fitting of Products has been arranged to be carried out by one of our mobile fitters and our mobile fitter does not turn up to the location and between the times we have agreed with you, we shall pay you compensation limited to £10. We shall have no other liability or responsibility to you for any loss or inconvenience that you may suffer as a result of our mobile fitter not turning up.
8. PAYING US
You must pay us for any Service carried out and Products supplied before you remove your vehicle from our premises. If any Service is carried out or Products supplied away from our premises then you must pay us before we release your vehicle to you.
You must pay VAT at the relevant rate on all the charges we make.
You must make all payments on time. If you do not, we may charge simple interest at 5% a year above our bank’s current base rate from time to time. We work this out on a daily basis.
9. COLLECTING PROPERTY
If a vehicle is not collected before the time that we close on the day that we advise you the Service is complete we may store it or, if we choose, have it stored by somebody else. Any cost of storage will be added to our charge for the Service. If the vehicle is stored by us our storage charges will be those current at the time of storage. We will not be required to store any vehicle left with us in secure premises and, if we think that a vehicle is not going to be collected then, if we choose, we may park the vehicle on the public highway. We shall have no liability or responsibility to you for any losses that you suffer as a consequence of any vehicle being left or parked on our premises or stored by us as long as we have ensured that the vehicle is locked and, if left on the public highway, safely parked.
If you leave any other item with us but fail to collect it after three months, we may dispose of that item as we see fit and we shall not be accountable to you for its value. We shall not be responsible for loss of or damage to any items or other goods left on our premises.
10. OWNERSHIP OF PRODUCTS
Any Products we sell to you will not belong to you until you have paid for them and any Service in full. If payment is not made on time we may remove from the vehicle any Products we have fitted.
11. REPLACED ITEMS
All items replaced by us during any Service become our property. We may deal with such items as we wish.
12. HEALTH AND SAFETY
Our premises contain equipment and substances, which are potentially dangerous. As a consequence, you must comply with any instructions and cautionary notices which are displayed at our premises.
You must comply with any instructions relating to the use, care and maintenance of any Products that we supply.
13. GUARANTEE
Products and Services are covered by the ATS Euromaster Guarantee, the conditions of which can be found under the heading of “Guarantee Conditions”. The ATS Euromaster Guarantee is also subject to these terms and conditions.
14. YOUR STATUTORY RIGHTS
These terms and conditions and the terms of our guarantee do not affect your statutory rights as a consumer.
If you are a consumer, any Products we supply must (i) match the description we give them (ii) be of satisfactory quality and (iii) be fit for their purposes. Any Service we provide must be carried out to a reasonable standard.
You should contact your local Trading Standards Department or Citizens’ Advice Bureau if you need any more information about your statutory rights.
15. PERSONAL INFORMATION
Any personal information that you provide to us is used only to:
• enable us to meet our obligations to you
• let you know of products or special offers that may be of interest to you
• compile information in order to administer and improve our services
We may use third parties or credit reference agencies to help us meet our obligations to you, make decisions or to prevent fraud. We may give information about you, your account and your financial affairs to these third parties and agencies who may share this information with their customers.
We respect your right to privacy and will only use any information you provide to us in accordance with the ATS Euromaster Privacy Notice which can be found at https://www.atseuromaster.co.uk/consumer/privacy-policy.
If you phone us, we may monitor or record your call for training and security purposes.
16. LAW
These terms and conditions are governed by English law and the English courts.
CONTACTING US
Your first point of contact with any enquiries or complaints should be your local ATS Euromaster Service Centre Manager.
Alternatively, you can call us on 0870 608 8668
If you need to write to us then you should write to:
ATS Euromaster Limited
Customer Relations Team
First Floor
Aqueous II
Aston Cross Business Village
Birmingham
B6 5RQ
Email: customer.relationship@ats.euromaster.com
These Website Terms were last updated on 21 May 2018.