John Hudson Trailers
Expert knowledge gives competitive edge
"Our core business has changed considerably since we began as a truck dealership in 1959 - and ATS Euromaster has supported us every step of the way.
Our contract with ATS Euromaster goes above and beyond basic tyre supply and fitment - we are able to use many of the company's services to benefit our customers. The 24/7 rapid-response breakdown service, for instance, is extended to any operator hiring one of our trailers, regardless of location. Even hauliers operating abroad are covered by the continental Euromaster breakdown network.
This is a fantastic additional service we can pass on to our customers, and the added level of support has kept first-time users coming back. Extra benefits like this have seen ATS Euromaster help take our business from strength to strength, and the partnership has evolved to become a cornerstone of our success."
John Hudson, Director
John Hudson Trailers
John Hudson Trailers operates a trailer rental service for customers in the heavy haulage and construction industries. The company has a fleet of more than 400 trailers for hire, most of which were designed specifically for the operation by manufacturers including Broshuis, Montracon and Dennison. Since beginning business in 1959, John Hudson and his team have built lasting relationships with businesses across the UK and their trailers have been used to perform deliveries throughout Europe.
Business Requirement
In an increasingly competitive rental market the company needs a service provider that can deliver quality advice and ensure the best possible tyre fitment to maximise performance. With customers demanding the highest standards in fleet uptime, fuel-efficiency and high-load capacity, John Hudson Trailers relies heavily on the expertise of its tyre supplier.
To maintain its competitive advantage, the rental company also prefers to offer comprehensive support to its network of customers based in the UK and abroad.
John Hudson Trailers needs a service provider that can work in partnership by offering:
- Professional advice on the most suitable tyre fitments
- 24/7 rapid response assistance across the UK and Europe
- Expert tyre-husbandry skills to ensure tyres are well maintained
- A nationwide support networkGood stocks of Michelin tyres
ATS Euromaster's Approach
Tyre husbandry expertise is a core component of the ATS Euromaster service, and comprehensive training ensures technicians are amongst the most highly skilled in the industry. Technicians follow rigorous health and safety procedures to ensure safe methods of working are a number one priority, no matter whether they are attending a roadside breakdown or carrying out routine service work on a customer's own site.
As a member of the Michelin Group, ATS Euromaster is also well positioned to support the fitment of Michelin tyres.
The company's freephone rapid-response breakdown service operates 24/7 nationwide. Technicians arrive within approximately 65 minutes, and replacement tyres are fitted according to John Hudson Trailers' brand preference wherever possible. Membership of the Euromaster group also means customers benefit from the reassurance of extensive pan-European support when performing deliveries in mainland Europe.
ATS Euromaster's Solution
ATS Euromaster's expert advice, coupled with the quality of the Michelin product, has helped John Hudson Trailers retain its competitive edge. The national tyre expert has kept the company up-to-date with market developments, ensuring the fleet is fitted with the best tyres available to maximise its performance potential.
The current fitment across most of John Hudson's fleet is Michelin's XTE 3 range, which offers outstanding mileage, longevity, durability and fuel-efficiency.
Other services that both the rental company and its customers have benefited from include:
- A reliable 24/7 breakdown service, both in the UK and mainland Europe
- Proficient tyre husbandry advice, to ensure enhanced performance and maximum safety and longevity
- Professional account management and tailored customer service