Fleet managers get a say on motoring agencies

Fleet managers get a say on motoring agencies 26th March 2014

Fleet managers are being asked to weigh in with their experiences on engaging with government motoring agencies, in a bid to uncover ways to make engagement with these easier.

The Transport Committee has launched an online survey to ask drivers, hauliers and bus companies about their opinions on dealing with the Driver and Vehicle Licensing Agency, the Vehicle Certification Agency, the Driving Standards Agency (DSA) and the Vehicle and Operator Standards Agency (VOSA). From the start of April, the latter two are set to merge to becoming the Driving and Vehicle Standards Agency (DVSA).

Those who wish to submit a response to the online survey have until Tuesday April 22nd 2014 to do so.

People who have found dealing with government driving agencies easy, affordable and well run are asked to respond to the survey. Similarly, those who have face problems when dealing with these agencies are asked to explain their experiences and say if they felt their problems were resolved in a timely and fair manner.

On the day that the survey was launched, the chair of the Transport Committee Louise Ellman said: "The Government’s motoring agencies are changing and two (DSA and VOSA) are shortly to merge. All of them rely increasingly on websites and email for delivering services.

"We need to find out if these changes will deliver a better service when you do things like book a driving or vehicle test, apply for a driving, PSV or HGV license, register a vehicle or submit a SORN, and seek authorisation for motor vehicles, systems and components."

The results will be used to inform a government inquiry into the user's perspective on dealing with driving agencies. Among the main points of the inquiry are the future of the DVSA as, with two services being combined, there is a concern that it will lack focus.

On March 24th, the committee spoke to members of the Freight Transport Association, the Road Haulage Association and a number of other motoring organisations and trade unions to gather evidence for the inquiry.

Posted by Danielle Barge