The Freight Transport Association (FTA) has hit out at government plans to close the Driver and Vehicle Licensing Agency's (DVLA) 39 regional offices, warning that services will become slower and more expensive as a result.
It comes after roads minister Mike Penning gave his approval to plans for the centralization of the DVLA's services, with the plans set to come into force by the end of 2013.
The FTA is a longtime opponent of centralisation and, in this instance, remains unconvinced that the online service currently available will be able to meet the needs of its members.
They believe that local DVLA offices provide a valued service of face-to-face support and guidance, with closures likely to impact on the running of businesses and also costs.
FTA policy manager for driver license and vehicles registration Ian Gallagher is calling for the development of online services to help cope with the chance.
"The agency has now got to deliver an alternative which is fit for purpose and benefit business," he said.
"We see this as being a radical improvement to the agency's online systems and a payment structure which is recognised by business and not complicated by Treasury rules".
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