Online MOT system glitches causing issues for drivers

Online MOT system glitches causing issues for drivers 21st August 2015

The new IT system used for booking and logging MOT services in the UK has been criticised by garages, who have raised concerns that the new program does not run well enough to deal with the demands it faces. 

Some drivers are having to be turned away by service centres because of the IT system crashing or running too slowly, according to reports. It means that the MOT cannot be correctly logged, so garages are having to refuse custom.

The Driver and Vehicle Standards Agency admitted that an "IT issue" was to blame for the problem. For now, it said, garages that are carrying out MOTs should simply provide an old style paper MOT and send the car details later. 

The problems have emerged since the Driver and Vehicle Standards Agency brought in a new cloud system for storing the details of cars that have had their MOT to better track who is legally on the road and who is breaking the law. 

RAC spokesman Rod Dennis said: "There are clear cost and efficiency benefits for the Government in encouraging motorists and the motor industry to do more online. 

"But this latest IT glitch will be starting to undermine motorists' confidence in the systems the Government is so eager to roll out. 

"The problems are causing staff at some garages a real headache, with motorists having to make do with hand-written MOT certificates until the problem has been solved. 

"Our advice to motorists is to check the date of their next MOT – and not leave getting their car to the garage until the very last minute."

Posted by Danielle Barge