New Go To Call Centre To Launch March 31st
In January, we announced plans to bring our Breakdown Call Centre in-house and relocate it within our Customer Support Centre in Aston, Birmingham. I would now like to share some of the finer detail regarding the transfer arrangements.
Our first priority has been to ensure the transition is as seamless as possible and that you continue to receive the support you need, without disruption. The transfer is therefore scheduled to take place over the Easter Bank Holiday weekend on Saturday 31 March at 6.00am, a time when past demand for rapid response has been relatively low.
The team being put in place has both current and newly recruited, but highly skilled, call centre operatives. All have benefited from extensive induction and orientation training covering systems familiarisation, as well as in-depth mobile hub tours facilitated by our operations and mobile technician teams.
There is a genuine sense of anticipation among the team, all of whom are passionate about providing great customer service. To reflect that spirit the team has been given a new name and identity, go-to, reinforcing each member's role as your go-to person for mobile support, whether scheduled or rapid response.
Your ATS Euromaster go-to team will be led by Gary Mitchell, Head of Breakdown Services, and Antony Carter, go-to Performance Manager, who has over 24 years of experience with the company. Both Gary and Antony would like to thank all our customers for their support over recent weeks, particularly those who have helped to prepare for dedicated contact number porting on the day of transfer.
If you have any questions or concerns regarding these transfer arrangements, then please don't hesitate to get in touch. In the meantime, it remains for me to say that your go-to team look forward to putting you and your vehicles in good hands.