Coronavirus Statement

The majority of our service centres across the UK are open. Please check our Centre Locator before visiting a centre to confirm their opening hours. 

The safety and wellbeing of our colleagues and customers remains our number one priority. In order to limit the number of people at our centres at any one time, wherever possible we recommend calling in advance to check availability and stock.

Taking precautions 

To help keep our workforce safe, and to ensure they can continue their vital work, we ask that you do not visit our service centres if you are exhibiting the symptoms of the Coronavirus.

From Friday 24 July all customers will be asked to wear a face covering whilst in our reception areas. If you do not have a face covering, our team will politely request that you remain outside and we will come to you when available.

Our centre teams and mobile technicians continue to follow rigorous personal hygiene guidelines including wearing gloves for each interaction and washing of hands at all times. 

Our centres are being cleaned multiple times throughout the day, including all regularly touched surfaces. 

We have removed any non-essential items from our centres, such as magazines and promotional leaflets, and have switched off coffee machines in our waiting rooms until further notice. 

Social distancing 

We are exercising social distancing and have spaced out waiting area chairs where possible. If not possible, we have placed signs on seating to indicate where customers can sit and still maintain the appropriate distance. 

At present we are only able to take card payments and are ensuring that chip and pin machines are suitably cleaned for each and every transaction. 

We will not ask customers to ‘sign’ for work using our digital vehicle tablets and will sign on their behalf. 

We may ask you to wait in your vehicle to reduce the amount of customers in the centre at any one time.

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