Coronavirus ATS Euromaster Centres Update

The devolved Governments of the UK have begun to ease Coronavirus restrictions, with social distancing legislation being removed in England from 19th July. 

Whilst this is a positive step to return the country to some sense of normal, we’re continuing with the Coronavirus safety measures that we have had in place throughout the pandemic. We politely ask that customers continue to wear a face covering when in our reception areas.

Further information can be found below.

Centre opening hours

ATS continues to operate at service centres and across our mobile network. Should we need to make changes to centre opening times due to local staffing levels, will we update our Centre Locator accordingly. We recommend that you check our Centre Locator before visiting a centre to confirm their opening times. 

The safety and wellbeing of our colleagues and customers remains our number one priority. In order to limit the number of people at our centres at any one time, wherever possible we recommend calling in advance to check availability and stock.

Face coverings

All customers are asked to continue wearing a face covering whilst in our reception areas (this remains mandatory in Scotland). If you do not have a face covering, our team will politely request that you remain outside and we will come to you when available.

Social distancing 

We are exercising social distancing and have spaced out waiting area chairs where possible. If not possible, we have placed signs on seating to indicate where customers can sit and still maintain the appropriate distance. 

At present we are only able to take card payments and are ensuring that chip and pin machines are suitably cleaned for each and every transaction. 

We will not ask customers to ‘sign’ for work using our digital vehicle tablets and will sign on their behalf. 

We may ask you to wait in your vehicle to reduce the amount of customers in the centre at any one time.

What precautions are being taken?

To help keep our workforce safe, and to ensure they can continue their vital work, we ask that you do not visit our service centres if you are exhibiting the symptoms of the Coronavirus.

Our centre teams and mobile technicians continue to follow rigorous personal hygiene guidelines including wearing gloves for each interaction and regular washing of hands. 

Our centres are being cleaned multiple times throughout the day, including all regularly touched surfaces. 

We have removed any non-essential items from our centres, such as magazines and promotional leaflets, and have switched off coffee machines in our waiting rooms until further notice.