Guarantee

The ATS Euromaster Guarantee only applies to tyres, exhaust parts and systems, shock absorbers, brake parts and batteries, that we have supplied. It also applies to any fitting and other work that we carry out. The ATS Euromaster Guarantee does not cover any parts or products that we supply or work that we carry out in respect of any vehicle which is used for commercial or business purposes (for example, taxis and driving school cars) or which is owned by a business or company.

1. Tyres

All new tyres that we have supplied and fitted are guaranteed against manufacturing defects for the legal lifetime of the tyre. If a guarantee claim is made on a tyre we will return the tyre to the manufacturer for inspection. Where a manufacturing defect is confirmed, a refund will be made to you of the cost of the defective tyre. In the case of a tyre, the refund will be reduced by an amount equal to the use you have had of the tyre (based upon the remaining legal tread depth of the tyre when it is returned). Any replacement tyre that you buy from us will be fitted and balanced free of charge.

2. Exhausts & catalytic converters

All new exhaust pipes and silencers that we have supplied and fitted are guaranteed against manufacturing defects for three years from fitting. Catalytic Converters and Diesel Particulate Filters that we have supplied and fitted are guaranteed for two years from fitting or 20,000 miles (whichever comes sooner).

3. Steering and suspension

All new steering and suspension parts that we have supplied and fitted are guaranteed against manufacturing defects based on the following criteria:

• Shock Absorbers – 2 years (unlimited mileage)

• Steering & Suspension Parts – 2 years (unlimited mileage)

• Coil Springs – 12 months (unlimited mileage)

4. Brakes and brake parts

All new brake parts that we have supplied and fitted are guaranteed against manufacturing defects for the first twelve months or 12,000 miles (whichever comes sooner).

5. Batteries

All new batteries that we have supplied are guaranteed against manufacturing defects, regardless of mileage. The length of the guarantee from purchase depends on the fitment:

• Car, van & 4 x 4 – 3 year, 4 year or 5 year*

• Leisure & HGV – 1 year or 2 year*

• Motorcycle and all other types of batteries – 1 year

6. Oil, air & fuel filters

All filters that we have supplied and fitted are guaranteed against manufacturing defects for the first twelve months or 12,000 miles (whichever comes sooner).

7. Spark plugs

All spark plugs that we have supplied and fitted are guaranteed against manufacturing defects for the first twelve months or 12,000 miles (whichever comes sooner).

8. Wheel alignment

ATS Euromaster will align the wheels to manufacturers’ tolerances. However wheel alignment is affected by road and driving conditions and therefore alignment cannot be guaranteed once the vehicle has left the premises. We will always offer a free alignment check as and when required.

9. Tyre pressure monitoring system (TPMS) sensors

All TPMS sensors that we have supplied and fitted are guaranteed against manufacturing defects for 12 months (unlimited mileage).

10. Fitting and workmanship

Our fitting of any parts is guaranteed against faulty fitting and workmanship for (the same period as the guarantee covering the parts we have fitted). Any other work that we carry out on your vehicle is guaranteed against faulty workmanship for twelve months or 12,000 miles (whichever comes first).

11. What we will do

If a guarantee claim is made on any part other than tyres, we will return the part to the manufacturer for inspection. Where a manufacturing defect is confirmed, a refund will be made to you of the cost of the defective part less an amount equal to the use you have had of the part (based upon the mileage covered by the vehicle the part was fitted to). Any replacement part that you buy from us will be fitted free of charge. If your claim is in respect of the fitting and workmanship guarantee we will do the work again free of charge. The cost of any parts that we fitted and which are required to be replaced because of the way in which we carried out work will be reduced by an amount that reflects the use that you have had of the parts being replaced.

12. How to make a claim

You must bring the vehicle to an ATS Euromaster Service Centre in the UK together with the original receipt for the products or service we provided.

13. What isn’t covered?

The ATS Euromaster guarantee does not cover any damage or defects to tyres and other parts which are as a result of any criminal, malicious or accidental damage, improper or misuse, fire, theft, use off the public highway, racing or rallying, unconnected mechanical defect, or use otherwise than in accordance with manufacturer’s recommendations. The ATS Euromaster Guarantee does not cover normal or acceptable wear and tear or corrosion. The ATS Euromaster Guarantee will be invalidated by the repair or replacement of guaranteed parts by anyone other than ATS Euromaster Limited. The ATS Euromaster Guarantee is not transferable and applies to the original purchaser only.

14. Your statutory rights

Your statutory rights are not affected by the ATS Euromaster Guarantee.

15. ATS Euromaster terms & conditions

The ATS Euromaster Guarantee is also subject to ATS Euromaster terms and conditions.

Contacting us

If you are not happy with any aspect of the products and services that ATS Euromaster has provided to you, or if you discover a fault with the products or services your first point of contact should be your local ATS Euromaster Service Centre Manager.

Alternatively, please liaise with the Customer Relations Team at:

Customer Relations Team

ATS Euromaster Limited

Vantage Point

20 Upper Portland Street

Aston, Birmingham

B6 5TW

 E-mail: info@ats.euromaster.com

Telephone: 0333 0050502 (standard geographical rate telephone call) or 0870 608 8668 during normal working hours

* Dependent on battery type, as stated on invoice